Fair and simple. Here's exactly when you can get your money back.
Last updated: 21 June 2026
Tolevine (operated by Hainan Suyuan Trading Co., Ltd.) sells digital credits used to generate stories. Because each adventure consumes computing resources the moment it's created, this policy explains what is and isn't refundable. We aim to be reasonable and friendly — if something went wrong, talk to us.
Credits that have already been spent to generate a story are non-refundable. Generating a tale uses real compute, and once it's made the work has been done. This is standard for digital, made-to-order content.
If you bought a credit pack and haven't used any of it, you can request a full refund within 14 days of purchase. If you've used only part of a pack, we may, at our discretion, offer a pro-rated refund for the unused portion.
You should never pay for a tale that didn't work. If a story fails to generate, the credits are automatically refunded to your balance — no action needed. And if an adventure came out broken or clearly wasn't delivered as expected, contact us and we'll gladly fix it or re-run it for you.
Email support@tolevine.com from (or including) your account email, and tell us:
We'll get back to you promptly. Approved refunds are returned to your original payment method.
If anything about your purchase isn't right, please reach out before disputing a charge — we're a friendly bunch and almost always able to sort it out quickly at support@tolevine.com.